Ohioptech conducts a complimentary 30-minute discovery session for all new projects.
Follow-up specification and architecture sessions may be necessary especially for larger projects. Any consultation or spec building sessions outside of the 30-minute complimentary discovery session, prior to or during a project, are billable events.
A project with an accepted, signed quote requires a non-refundable deposit of up to 50% of the accepted quote. The deposit is due prior to the project start date.
When you hire us, we reserve time in our calendar specifically for your project, which may mean saying no or delaying other projects.
Ohioptech turnaround times are estimates only and not guarantees (unless explicitly written as such). Under no circumstances will a refund be honored for a delay in Metisentry estimated turnaround time. Standard turnaround times can vary from project to project. Project timeframes are outlined at each project’s commencement.
Final payment is due prior to launch.
If at any point during the project the client delays the project for more than 3 weeks, the project’s timelines will be reassessed per Ohioptech policy. This includes, but is not limited to the client being subject to management fees, project priority decrease, launch date delays and being billed for the project completed to date or full balance of the project quote.
If there is no meaningful activity for 2 months, the project will be terminated without refund.
Extensions to a project’s timeline and/or scope can be requested and reviewed by either party at any time during a project. Most often when an extension of any kind is granted, this action does result in an additional project quote and deposit to ensure the original project along with its timeline and launch date are not impacted.